Terms and Conditions

Postage & Packaging

Packing & Postage for all mainland U.K. addresses is a maximum of £5.77.

We us the Royal Mail, Interlink Express and City Link to deliver our parcels to you.

Orders are normally dispatched within 7 working days (once payment is cleared, received or authorised), but 28 days should be allowed for out of stock items. We will always try to contact you should the items not be expected to reach you within 7 working days of you placing your order.
The courier will try to deliver the parcel, it is the customers responsibility to ensure that there is someone to receive the parcel or arrange collection after a card is left.
A charge of £8.00 in addition to the original postage charge will be claimed from any refund due should the parcel be returned to us due to the courier being unable to deliver the parcels or if the customer refuses delivery.

Cancellation, Returns & Exchanges

According to the Consumer Protection (Distance Selling) Regulations 2000, as the consumer, you have the right to cancel your order within 7 working days, we offer 14, beginning the day after receipt of the goods as long as they are returned in the condition they were received by you, with the original labels attached and the security band unbroken. Refunds will be made within 30 days of cancellation.

To cancel an order, please leave a secure message from this link: Leave Secure Message , Telephone us on 01362 853313 or write to us and include or quote your receipt or order reference.

We never make an exemption to this regulation.

It is requested that goods be returned to us soon after cancellation, at the customers cost, to the following address:

Ashley Alexander PO Box 156 East Dereham Norfolk NR19 9AW

If you are using Royal Mail you are advised to obtain proof of posting. If you fail to return the goods we will arrange collection and deduct the direct cost from the refund.

Goods should be returned in the condition they were received by you, with the original labels attached and the labels and hangers unbroken. Please note that we cannot refund return postage, except when the goods are found to be faulty.
This does not affect your statutory rights as a consumer.
We do not accept responsibility for returned items not reaching us
Please get proof of posting as a minimum.

Exchanges

We are happy to exchange any order for alternative size or styles as long as you inform us within 14 working days, starting the day after the order is received. Simply send an e-mail, secure message or telephone within the regulation time. We will then instruct you to order a replacement on line with a code as we post one replacement free to you.

If you have exceeded the regulation time limit we consider the contract as being completed and are unwilling to offer an exchange.

Security

All Credit card details are collected using a third party Secure server and protected by 128 bit encryption using Secure Socket Layer Protocol (SSL) technology. This means that your credit card details and other information entered in this window cannot be read by anyone else as it travels the internet. In fact it is statistically safer to order over the internet using a secure connection than it is to give your card details over the phone or in a restaurant. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect sufficient information about you to process your order. The information we collect is held by a third party, who use SSL and are THAWTE Accredited. Information is collected during the order processing. We will not e-mail you in the future unless it is connected with processing your order or you have given us your consent. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing E-mails to personal E-mail addresses (spam).” We will never send any marketing information in the future. The type of information we will collect about you is the information you give at the time of ordering. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Safebuy Code. We will never transfer your information to any other person. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should e-mail Leave Secure Message

Ashley Alexander is the sole owner of the information collected on this Web site.
We only gather information we need to serve you better and will not - without your consent, - sell, share, or rent this information to others in ways different from what is disclosed in this statement except in cases where in good faith we believe that the law requires us to do so, it is necessary to protect Ashley Alexander's rights and/or property, or if circumstances necessitate acting to protect the personal safety of staff or of the public. All information on this Web site is copyright 2002 by Ashley Alexander.